If you wish to exchange a product for a different size or colour, or for a different item, please email: firstname.lastname@example.org to notify us. You must then return the item to us within 14 days of the original date of despatch at your own cost, in its original packaging with tags attached and in an unused, re-saleable condition. A small charge for re-delivery will also be payable according to the size and weight of the package. There may be an additional charge if the new item is a higher value. If your requested exchange is not available, you will be issued with a credit note.
Please note that the following goods cannot be exchanged, unless faulty: custom made, seasonal, personalised, pet treats, pet toys and items marked 'special order'.
How to return items
For exchange or refund request, you must in the first instance email us stating the reason for the return within the timescales outlined above.
The return address can be found below. You must return the goods to us in their original packaging and, other than damaged goods, in an unused, re-saleable condition. You should also send your items by recorded or special delivery, as Posh-Pawz UK will not be held liable for losses or damage in the postal system.
Posh Paws UK, 21 Further Field, Bamber Bridge, Preston, Lancs. PR5 6XP
We are sure you will be happy with everything you buy from us, if not...
"We will refund 100% of your purchase if you are in any way unhappy"*
*(The following terms apply)
If you wish to return something for a refund, you must contact us by email or telephone, stating that you require a refund, within 2 days of receipt date. You must return the item to us within 14 days of the original date of despatch at your own cost, in its original packaging with tags attached and in an unused, re-saleable condition. Once we've received back and checked your order, the cost of the goods will be refunded to your account.*
*You will not be entitled to a refund of the delivery cost or any return postage costs you may incur.
If you do not inform us within 7 days or return the item within 14 days, you will be issued with a credit note rather than a refund.
Please note that the money-back guarantee does not apply to the following goods: custom made, seasonal, personalised, pet treats, pet toys and items marked 'special order'.
Please note that our money-back guarantee does not apply to sale items. Please ensure that you buy the correct size of product, as sale items cannot cannot be refunded.
We check items before despatch, very occasionally faulty items do slip through the net. If any product is faulty or damaged in the post, please contact us by email or telehone within 7 days of the despatch date and we will be happy to exchange it for you as soon as possible or offer a credit note or refund. You must return the faulty item to us, unworn, in original retail packaging, with tags etc; within 14 days of the original date of despatch. If we do not hear from you within 7 days or receive the item within 14 days, your order will be deemed to have been accepted in good condition.