Returns and Exchanges
If you wish to return a product that you have brought from Poochie Fashion, you must please contact us first at firstname.lastname@example.org, within 7 days from receipt, stating your name, order number, reason, and we will be happy to offer an exchange or refund/credit. (please note delivery costs are not refunded, except if goods are faulty.)
All returned products must be sent back within 14 days from delivery date, unworn, in the condition you received them, free from hair, neatly folded, with labels attached, if applicable, and in their original product packaging etc.
We will only accept returns if the product is unworn and in a re-sellable condition, and the above conditions have been met.
On returning the product please include a note with your name, address, reason for return and exchange size required etc. This helps us speed up the refund/exchange process.
When returning goods, we suggest you obtain a proof of postage or return via recorded post. We cannot accept responsibility for any items that get lost in transit back to us.
The biggest reason our customers ask for an exchange is on sizes, particularly coats and harnesses, so please take a few moments to measure your dog accurately before ordering - it really helps to get the right size first time.
Please note that we are unable to exchange or refund the following goods (unless faulty upon receipt): custom made, seasonal (Xmas, Halloween, Valentines, Mother's/Father's Day), personalised or printed goods and items marked 'special order'. Sale Items and Pet Carriers are non refundable and for exchange/credit only.
Posh Pawz UK
21 Further Field
Please do not return items to any other address.
Once we've received back and checked your order, the cost of the goods will be refunded to your account within 14 days.*
*You will not be entitled to a refund of the P&P or any return postage costs you may incur. If you return an exchange item for a refund, we will deduct our postage costs for the exchange item.
If you order qualified for "Free P&P" and you return part of your order for refund, P&P will be applied and deducted from the refund.
If you do not inform us in writing (email) within 7 days or return the item within 14 days, you will be issued with a credit note rather than a refund.
If goods are returned in a used, washed or unsaleable condition we reserve the right to refuse an exchange or refund and may return the goods to you. (unless faulty upon receipt)
If you cancel an order before goods have been despatched, your payment will be refunded via the original payment method, within 48 hours. Paypal refunds will be less the merchant payment processing fees (approx. 2.2%-3.4%).
Please note that we are unable to exchange or refund the following goods (unless faulty upon receipt): custom made, seasonal (Xmas, Halloween, Valentines, Mother's/Father's Day), personalised or printed goods and items marked 'special order'.
Sale Items and Pet Carriers are non refundable and for exchange/credit only.